RETURN & EXCHANGE

If you are not satisfied with our products for any reason, you can return them according to the following return policy.

Policy

All items you return must be in a resaleable state with original product packaging and labels. Items returned to us that do not meet these standards will be returned to the customer. We reserve the right of final decision to determine whether a product meets the above standards.

Unless we send you the damaged item, the customer shall bear all return shipping costs for your order.

If your product has quality problems for any reason, please contact our customer service team within 30 days of purchase.

Contact Us With E-mail:info@cavanus.com.

Deal with
To return an item, follow these steps:

Return your package and write your order number on a slip of paper. If the "Order Number" is not filled in correctly, it will not be processed. The fastest way to exchange products is to place a new order and return the originally purchased product. Placing a new order immediately ensures that you receive the new product quickly and will not be out of stock while waiting for a replacement.

Include the following items in your package: (a) the item to be returned (with label and original packaging), (b) your order number
*Please note: We are not responsible for lost packages. Once the return is received and processed, we will notify you via email and refund the original payment channel within 1-3 working days. If you have any questions about the return process or need a copy of the order confirmation, please contact our customer service team.

Under what circumstances are the products non-returnable?
1. The returned items must be in an unused state together with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
2. Products that indicate non-returnable products (including some promotional products) and free-of-charge products are not returnable.